FAQs
Overview
This document serves as a comprehensive technical guide for the AIBOX series devices, including common issue resolutions, version update records, maintenance guidelines, and more. This Wiki will be continuously updated; it is recommended to check for the latest version periodically.
| Version | Release Date | Main Updates | Status |
|---|---|---|---|
| V1.2 | To be released | 1. Fixed OEM HDMI display black screen issue 2. Orin DRAM PCNs update | ✅ To be released |
| V1.1 | 2025-05-14 | Initial version release | ✅ Under maintenance |
Common Issues and Solutions
FAQ1：How to Check System Version Information
You can execute the following command to confirm the device's version information and the model in use.
# Query command
cat /etc/nv_tegra_release
# Example output:
# R36 (release), REVISION: 4.3, GCID: 38968081, BOARD: generic, EABI: aarch64, DATE: Wed Jan 8 01:49:37 UTC 2025
# KERNEL_VARIANT: oot
TARGET_USERSPACE_LIB_DIR=nvidia
TARGET_USERSPACE_LIB_DIR_PATH=usr/lib/aarch64-linux-gnu/nvidia
# Series_Name = NeoEdge NG4500
# Category_Name = Edge AI Box
# Product_Name = NG4521
# Software_Version = V1.1
# Image_Name = aibox-NG4521-36.4.3-super-jetpack-V1.1
# branch r36.4.3
# commit ID b32073f8936a9150acb6ce2ea11ec2f4be981e86
FAQ2：AIBOX Stuck on First Boot, Unable to Enter System
Symptom: The device gets stuck at the command line during first boot with the following prompt, unable to enter the system.
A start job is running for end-user configuration... (1min 30s / no limit)
Solutions
- Method 1: Pre-set Username and Password
Execute in the flashing package directory:
sudo tools/l4t_create_default_user.sh -u <USERNAME> -p <PASSWORD> -a -n <HOSTNAME>
- Method 2: Connect HDMI in Advance
Connect HDMI before powering on to obtain EDID information in advance and enter the OEM boot normally.
FAQ3：Intermittent HDMI Black Screen During OEM Boot
Symptom：HDMI black screen occurs when entering the OEM boot program
Solution
The OEM boot program has compatibility issues with 4K resolution, causing black screens.
- Method 1: Switch HDMI Resolution
Modify the aibox-orin-NG45XX-super.conf file in the flashing package by removing the following line:
DCE_OVERLAY_DTB_FILE="tegra234-dcb-p3767-0000-hdmi.dtbo";
- Method 2: Update to Version V1.2
This issue has been fixed in V1.2 version.
FAQ4：Windows Remote Desktop Login to AIBOX Fails
Symptom: Black screen or crash occurs when connecting via remote desktop.
Solution:
Configure the startwm.sh file. Use the command sudo vi /etc/xrdp/startwm.sh to open the file and replace its content with the following:
if test -r /etc/profile; then
. /etc/profile
fi
unset DBUS_SESSION_BUS_ADDRESS
unset XDG_RUNTIME_DIR
exec /bin/sh /usr/bin/gnome-session
After replacement, restart the service with the following command:
sudo systemctl restart xrdp.service
If you encounter any issues not covered in this documentation or require additional technical support, please don't hesitate to contact our technical team.